Last updated: 2026-09-27
These terms explain what we provide, what you own and how both parties are protected. Read them together with the accepted service offer, privacy policy and refund policy, without limiting mandatory legal rights.
BrainSeed provides website creation and management tools and agreed implementation services. Deliverables, timing and fees are defined by the accepted plan, quotation or contract. Additional work requires prior agreement on price and timing; an enquiry alone creates no charge.
Your data, brand and supplied content remain yours. Upon payment, rights we can transfer in your bespoke deliverables pass to you for use and modification in your business. Subscription cancellation does not remove these rights. BrainSeed retains its general platform technology, engine and reusable tools. Third-party components retain their licence conditions. Exclusivity or copyright protection of AI-generated content is not guaranteed in every jurisdiction.
We exercise professional care within the agreed scope, allow review and correct in-scope defects without additional fees within a reasonable period. Timelines depend on receiving required materials and approvals. We communicate material delays and a recovery plan. Silence alone is not final acceptance of non-conforming work.
Currency, fees, applicable taxes and subscription duration are disclosed before payment. Paid periods and agreed work are not repriced without consent. Hosting, domains and external services follow the accepted plan or quotation. Website ownership does not include indefinite free cloud services. Renewal and cancellation arrangements are disclosed before subscription.
Cancellation and refunds follow the refund policy in effect at purchase and mandatory legal rights. If a material agreed part cannot be delivered after a reasonable opportunity to remedy, repair, re-performance or repayment for the undelivered part will be arranged as appropriate. No automatic contractual penalty or fixed compensation arises.
We process customer data to deliver and support the service under our privacy policy, using reasonable technical and organisational safeguards. Absolute security is not promised. We address incidents and notify affected parties when legally required. Customers protect credentials and staff permissions; we assist with reported unauthorised access. Neither party is exempt from proven fault.
Customers must have rights to their uploaded content and use the service lawfully. Fraud and infringement are prohibited. Payment, domain and external providers have their own terms. We help resolve issues without promising sales, search rankings or uninterrupted availability outside our control.
We work to maintain service and communicate impactful maintenance where possible. Suspension is proportionate and normally follows notice and an opportunity to remedy, except for urgent security or legal requirements. On termination we coordinate a reasonable window to export customer data and deliverable outputs within available functions and licences, excluding internal platform technology and other customers’ data.
Liability concerns proven direct harm caused by a party’s breach, with reasonable steps to mitigate loss. To the extent permitted by law, the provider excludes lost anticipated profits and indirect damages, and its aggregate liability is capped at fees actually paid for the affected service in the twelve months before the event. This cap does not restrict refunds for undelivered services, fraud, gross negligence or rights and liabilities that cannot lawfully be excluded or limited.
The accepted contract version governs agreed work; website updates do not retroactively change signed contracts. Material changes are notified reasonably in advance. Complaints may be sent to [email protected] for amicable resolution without restricting access to competent authorities. UAE company services are governed by UAE law and competent Ajman courts, subject to mandatory jurisdiction rules and consumer rights applicable to the customer.
Refund policy · Privacy policy
Brainseez AI FZE
Ajman Free Zone, Ajman, United Arab Emirates · Licence 52628
[email protected]